There’s a good chance you have seen virtual customer support avatars that organizations like the US Army (via “Sergant Star”), Continental Airlines and Merrill Lynch are using to communicate with their customers. These sophisticated avatars are powered by NextIT. You type or ask a question and the virtual customer service specialist – the “ActiveAgent” – verbally answers your question for you and provides written answers and links as well.

Today Language Weaver is pleased to announce is that NextIT’s ActiveAgent virtual customer service reps will be able to communicate across scores of different languages thanks to Language Weaver’s automated translation software.

By implementing Language Weaver’s technology, Next IT customers will be able to enhance user experience by answering a user’s natural language questions across multiple languages with incredible accuracy.

Read the complete media release here.

This entry was posted on Monday, June 15th, 2009 at 12:25 pm and is filed under Language Weaver News, Partnerships. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.