More on Language Weaver’s Partnership with NextIT
Avatar Firm Next IT to Incorporate Language Weaver’s Solution
By Brendan B. Read
Senior Contributing Editor
TMCnet.com
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Avatars who understand natural-language-posed questions via IVR and the Web are becoming the next generation ‘customer service assistants’: personalizing the interface between humans and machines.
Thanks to a new strategic partnership between avatar developer Next IT and Language Weaver, which provides statistically-based automated language translation, these avatars will now communicate in the tongue of customers’ choice. With Spanish, French, and increasingly Chinese being used in North America and with customers from all over the world interacting with firms via the Internet, this solution is timely and needed. It is much less expensive to use multilingual avatars than multilingual agents or translators and more convenient to communicate with customers via them if they are on your Web site compared with asking them to call.
Read the complete TMCnet.com article about NextIT and Language Weaver here.
