Language Weaver and RightNow Automate Creation of Multilingual Customer Support Content
Language Weaver’s GlobalConnect™ for RightNow® allows content managers and knowledgebase administrators to translate content with one click from within the RightNow CX agent desktop. GlobalConnect™ for RightNow delivers a simple workflow that features one-click grouping of multiple languages for translation, one-click workflow and visibility into the translation process.
”With consumers’ increased access to information and customer satisfaction becoming business critical, our integrated solution with RightNow CX is timely and strategic for thriving organizations everywhere,” said Swamy Viswanathan, Vice President of Products for Language Weaver.
GlobalConnect™ for RightNow CX benefits include:
- Faster publishing of multilingual customer care content, enabling self-service across multiple language
- Shorter, agent assisted, case resolution time with consumer-familiar interaction
- Increased traffic for foreign language knowledge page
- Call deflection via channels of web self-service, email, chat and search
- Out of the box integration with RightNow CX, speeding deployment and decreasing costs
View Flash Demo of GlobalConnect™ for RightNow® CX »
