Yes, that is right – Language Weaver was just named a finalist for innovation in knowledge management by the Technology Services Industry Association (TSIA). The announcement was made today at the Technology Services World conference in Santa Clara, CA.

What’s our innovation?

Our innovation - GlobalConnect™ –  integrates trusted automated translation, into existing knowledge base applications.

What does that really mean?

Instead of going through a bunch of manual steps to get online support content translated, content managers can initiate automated translations from within the content publishing process. Translations are requested from and returned directly to the KB application. Translations are returned within seconds with a quality score –the TrustScore. The translations can be routed (based on the TrustScore) for publication, review, legal approval, or other directions as needed. Even if the content owner doesn’t know the foreign language of the translated content, the score helps them know what they should do with the content.

Sounds cool, right?!

Here is what John Ragsdale, VP of Technology Research at TSIA had to say about the innovation:

“The services industry is transforming,” said John Ragsdale, vice president of technology research for TSIA.” “What worked a year or two ago is no longer enough to respond to the volatile economy and keep pace with technology advancements. Language Weaver is demonstrating the kind of successful strategies, tactics, and approaches that the industry can look to as we navigate new challenges and opportunities.”

Wondering where you can find GlobalConnect?

We recently released GlobalConnect^TM for RightNow® CX, the customer experience suite.

Knowledge base owners that use RightNow Technologies Web Experience solutions for knowledge base Answers are able to:

· Reduce publishing times for multilingual content

· Enable monolingual speakers to be a multilingual content publishers

· Reduce translation overhead by automating the translation for support content

· Publish all knowledge base content in multiple languages, at trusted quality levels

A 90 second demo of GlobalConnect™ for RightNow® CX is available at:
http://www.languageweaver.com/flash/GlobalConnectDemo.html

*Stay tuned – the winner will be announced Wednesday, May 5.

For more information about the event: www.technologyservicesworld.com

This entry was posted on Monday, May 3rd, 2010 at 2:54 pm and is filed under Awards, Language Weaver News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.