Hannah Grap, Director of Corporate Marketing for Language Weaver, talks about our upcoming webinar series focusing on customer care solutions in the latest Language Weaver podcast.

Customer care departments face special communications challenges to reach global customers in today’s growing digital economy. Automated language translation software now offers practical and effective business solutions for these challenges. Today, automated translation improves and enriches customer care communications across multiple languages with levels of volume, speed, and accuracy unattainable just a few years ago.

Based on the success of the technology in customer care, Language Weaver is pleased to host a complimentary webinar series focusing on the tangible benefits of using automated translation solutions in customer care environments.

The Language Weaver webinar series will address three primary topics:

- How companies can control global support costs with automated translation solutions
- How companies are currently using this technology to improve customer satisfaction
- What typical deployments look like in a customer support environment to meet ongoing translation requirements

“We are launching this webinar series because we understand the special challenges that customer care departments face every day,” said Hannah Grap, director of corporate marketing for Language Weaver. “Automated language translation is a proven, effective business tool that controls costs, improves customer satisfaction and contributes to the top line.”

You can listen to a podcast with Hannah about the webinar series here:

You can also subscribe to the Language Weaver podcast.

Language Weaver’s first customer care webinars are scheduled for February 12 at 9 a.m. PT and February 26 at 9 a.m. CET. We look forward to seeing you there!

Language Weaver announced today a 70 percent increase in commercial revenues and over 25 new site deployments across commercial and government sectors for its automated language translation software during 2008.

Despite today’s global economic challenges, the company anticipate continued growth in the market in 2009 for automated language translation.

“During difficult economic circumstances, companies have to rely on sound planning to run their businesses successfully,” said Language Weaver President and CEO Mark Tapling. “Our customers and prospective customers require strong financial arguments for the business solutions they implement. In 2008 we were able to prove, in a very compelling way, that our communication oriented translation solutions deliver this justification.”

“Language Weaver will continue to penetrate the digital content marketplace with compelling human communication solutions in 2009,” said Tapling. “We also look forward to expanding relationships with key partners around the world to continue advancing our growth as a global provider, delivering strong products and business solutions.”

“Looking forward to 2009, this is truly a global economy and communicating will be more important than ever,” Tapling continued. “Language Weaver offers a cost-effective means of translating digital content to communicate with customers. That makes sense from a sound business perspective, and is a message we expect will continue to resonate in the marketplace.”

Scroll down for 2008 media coverage of Language Weaver. To download a copy of our White Paper, Automated Translation 2008: Science Meets Solution click here.

Language Weaver President and CEO Mark Tapling appeared on Fox Business News’ “C-Suite Sit Down” segment on Fox Morning Business with anchor Jenna Lee on Friday, December 5, 2008. Mark talked about Language Weaver unique solution set and prospects for the automated translation industry in 2009:

Language Weaver is pleased to announce automated translation software to support five additional languages:

Kevin Knight, Language Weaver co-founder and chief scientist, said the company’s software solutions are uniquely suited to translate less commonly taught, lower density languages – as well as more common ones. “We have advanced our statistical translation technology so that the underlying system can learn from any data, for any language pair; this allows us to continuously expand our language coverage, further improve existing translation systems, and accelerate human communication.”

Listen to an interview with Kevin Knight about this latest news:

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Gartner has recently published the following report: Findings: Language Weaver’s Statistical Machine Translation, Jackie Fenn, 30 September 2008.

An excerpt from the report follows:

In 2004, we featured Language Weaver as the first company to commercialize statistical machine translation of human languages. Statistical machine translation is establishing itself as the dominant approach in the world of machine translation, because of the improved accuracy and the increased speed and cost-efficiency of adding new language pairs.  End-user organizations should examine statistical machine translation as a way to reach a broader international customer base and to facilitate internal communications.

To access the full report, please visit Gartner’s website.

Mark Tapling, President and CEO of Language Weaver

Language Weaver President and CEO Mark Tapling is delivering a keynote presentation on Wednesday titled Machine Translation 2008: Science Meets Solution at the Eighth Conference of the Association for Machine Translation in the Americas (AMTA) in Waikiki, Hawaii. We are pleased to offer a free white paper on this topic, which is available by request on our website at www.languageweaver.com/forums/whitepaper.

“In the automated translation market, there is a triad of value consisting of volume, speed and accuracy,” explains Tapling. “When all three of these elements exist, business opportunities present themselves on many different levels. The speed of innovation has put us a position where the opportunity for automated translation has never been brighter.”

You can also subscribe to the Language Weaver Podcast

Language Weaver: fast in translation
How one firm quickly translates reams of data.

By Gloria Goodale| Staff Writer for The Christian Science Monitor/ October 1, 2008 edition

Los Angeles

If you want to text message your Spanish-speaking neighbor, but don’t know how to say “Please turn down the radio” in that language, you could find a quick translation online at any number of websites. But, if you are, say, a large semiconductor company with customers around the globe, you are in a pickle if all your support data is written only in English.

Enter Language Weaver, a Los Angeles-based firm on the cutting edge of a rapidly growing field known as machine translation (MT). The firm took one chipmaker’s extensive database and translated it overnight into Spanish, the No. 1 tongue in demand by that company’s customers. This task, says the company’s CEO Mark Tapling, would have taken weeks to accomplish not too long ago. Instead, its software made short work of a gargantuan task.

The $100 million MT industry has the potential to grow by more than 50 times that number, some analysts estimate. “Language Weaver is a leader in this field,” says Don DePalma, chief research officer with Common Sense Advisory Inc., who specializes in the somewhat arcane world of computerized translation services.

Read the entire article on CSMonitor.com

Please Digg this story if you’d like!

Mark Tapling, CEO of Language Weaver: ‘New market opportunities for language translation solutions’

In recent months, Language Weaver has been doing a lot of thinking and strategizing about how our products and services best fit into the intersection of two ongoing revolutions: the globalization and digital revolutions.

Today we enthusiastically unveil Language Weaver’s new positioning as a “human communications solution company” with a focus on massive volumes of digital content in three new commercial markets: Web Content, Business Intelligence, and Customer Care. The company will also will continue its focus on government work.

“Language Weaver’s industry-changing translation solutions have created entirely new, untapped commercial translation markets because we’ve lowered the cost of quality translation so dramatically,” said Language Weaver CEO Mark Tapling in a podcast interview. “Conventional language translation services are typically priced at 21 cents per word, leaving many high volume requirements behind. Language Weaver is able to provide an automated solution that dependably conveys communication meaning for applications with high volumes, requiring speed, and accuracy.”

The size of the translation market today is estimated at $14 billion according to research and consulting firm Common Sense Advisory. Because of the dramatically lower costs that automated translation technology enables, Language Weaver estimates that untapped markets total more than $67.5 billion.

In the following podcast, Mark explains the thinking behind this extraordinary estimate of market size, and the company’s new focus on cross-language human communications solutions in four key markets:

You can also subscribe to the Language Weaver Podcast

As we reposition our company to take advantage of the extraordinary market opportunities in automated language translation in the digital age, Language Weaver is proud to unveil our new next-generation Software-as-a-Service (SaaS) platform, Language Weaver’s Enterprise Translation On Demand.

The SaaS model delivers high-speed automated translation technology based on open standards including HTTP, SSL, and XML, and offers subscribers real-time translation capabilities across 60 languages — all with robust support and no hardware to purchase or maintain.

In the following podcast, Language Weaver Co-founder and CTO Daniel Marcu discusses the special benefits of SaaS when it comes to Language Weaver’s automated language communications solutions: